1. How long will my order take to arrive?
Orders are prepared and dispatched within 7–10 business days.
Once your parcel is on its way, transit usually runs 7–12 business days, depending on where you are.
Allow 14–22 business days in total from the moment you order to the moment it reaches your door.
2. Is shipping free?
It is. Standard shipping costs nothing on every order — no shipping charge, no handling fee, nothing added on top of the price you see.
3. Do I get a tracking number?
Yes. An email with your tracking number goes out as soon as the order ships.
You can check where your parcel is at any point from then on.
4. Can I change or cancel an order after placing it?
Cancelling is free during the first 24 hours — just email support@sovellier.com. Beyond 24 hours, preparation may already be underway, but we will still try to stop the order before it leaves us and will not charge you for doing so. Once it has shipped, cancellation is no longer possible and our 30-day return policy takes over.
5. My item arrived damaged. What now?
Get in touch within 7 days of delivery and send clear photographs of the damage or fault.
We will look at what happened and arrange a replacement or another suitable resolution.
6. What is your return policy?
You have 30 days from delivery to return an item. It needs to be unused, in the condition it arrived in, and packed in its original box.
To start a return, email support@sovellier.com.
7. Are bulbs included with your lights?
It depends on the fixture. Some come with an LED module built in; others take standard replaceable bulbs such as E14, E26 or G9.
The product description for each piece says which applies.
8. Can your lights be dimmed?
A good many of them can, provided you pair them with compatible bulbs and a dimmer switch.
Check the specifications on the individual product page to be sure.
9. Do you ship outside the United States?
Not at present. Deliveries are made within the United States only.
10. How are the fixtures installed?
Every fixture ships with the standard mounting components needed to fit it.
For safety and the best result we recommend having the work done by a qualified electrician — particularly with larger or heavier chandeliers.
11. How do I reach customer support?
Email: support@sovellier.com
Phone: +1 (563) 770-2658
We normally reply within 24–48 hours on business days.