Frequently Asked Questions

1. How long will my order take to arrive?

Orders ship from Zhongshan, Guangdong, China. Preparation takes 7–15 business days before dispatch, excluding weekends and public holidays.
After dispatch, estimated transit is 4–6 weeks, in addition to preparation time. These are estimates; carrier delays, customs checks and holidays may affect delivery. See our Shipping Policy for details.

2. Is shipping free?

Yes. Standard shipping is free on every order, with no shipping or handling fee. We also cover import duties and customs-clearance charges for our U.S. shipments; customers do not pay additional import fees. Any applicable U.S. sales tax is shown at checkout before payment.

3. Do I get a tracking number?

Yes. An email with your tracking number goes out as soon as the order ships.
You can check where your parcel is at any point from then on.

4. Can I change or cancel an order after placing it?

Cancelling is free during the first 24 hours — just email support@sovellier.com. Beyond 24 hours, preparation may already be underway, but we will still try to stop the order before it leaves us and will not charge you for doing so. Once it has shipped, cancellation is no longer possible and our 30-day return policy takes over.

5. My item arrived damaged. What now?

Get in touch within 7 days of delivery and send clear photographs of the damage, fault or wrong item.
We will look at what happened and arrange a replacement or another suitable resolution. We cover return postage when an item arrives damaged, defective or incorrect; contact us before sending it back.

6. What is your return policy?

You have 30 days from delivery to request a return. Items must be unused, in their original condition and original packaging, with proof of purchase.
Returns are sent to an authorized address within the United States; we provide the address with your return authorization. Do not send returns to our registered office or the sender address on your parcel.
Customers pay return postage for change-of-mind and other non-fault returns. We pay return postage for items received damaged, defective or incorrect. We do not charge a restocking fee. Approved refunds are processed to the original payment method within 5–10 business days after receipt and inspection; your bank or payment provider may need additional time.
To start a return, email support@sovellier.com and read our Refund Policy.

7. Are bulbs included with your lights?

Bulb inclusion, light-source type and bulb compatibility depend on the fixture and configuration. Please contact support@sovellier.com before purchase to confirm the requirements for the item you are considering.

8. Can your lights be dimmed?

Dimming compatibility depends on the fixture, light source and control equipment. Please contact us before purchase to confirm the configuration you need; do not assume every fixture is dimmable.

9. Do you ship outside the United States?

Not at present. Deliveries are made within the United States only.

10. How are the fixtures installed?

Installation requirements and included components depend on the fixture. Confirm the mounting, wiring and support requirements before purchase, particularly for larger or heavier chandeliers.
For safety, we recommend installation by a qualified electrician.