Refund policy

Sovellier stands behind every lighting product we ship. If something isn't right, or the piece simply doesn't work in your space, the process below explains exactly how to send it back and what to expect.

How long you have: 30 days, counted from the day your order is delivered.
What we can accept: unused items in their original condition and original packaging, accompanied by proof of purchase.
Who pays return postage: we do, when an item arrives defective or damaged. When a return is a change of mind, the cost is yours.
When you get your money: 5–10 business days after your return reaches us and passes inspection, back to the payment method you originally used.

Cancelling an Order

Orders can be cancelled at no cost during the first 24 hours. Email support@sovellier.com with your order number and we will take care of it.

Inside the first 24 hours: cancelled in full, refunded in full, no fees of any kind.
Past 24 hours but not yet shipped: preparation may already be underway, but we will still try to stop the order before it leaves us, and we will not charge you for doing so.
Already shipped: cancellation is no longer possible at this stage. Use the 30-day return process described below instead.

1. What Qualifies for a Return

Returns are accepted for 30 days following delivery, provided that all of the following are true:

The item has not been used and remains in the condition it arrived in
The original packaging is intact and included with the return
You can supply proof of purchase, such as your order confirmation or receipt

2. What We Cannot Take Back

Products that have been damaged through misuse or careless handling
Anything sent back to us before a return has been authorized

3. Starting a Return

Write to support@sovellier.com, quoting your order number and telling us why you would like to return the item. After we approve the request, you will receive return instructions by email together with the address of the returns warehouse we want the parcel sent to. That address is issued only with your return authorization. Do not reuse the sender address printed on your original parcel — returns sent there cannot be processed.

4. Who Covers Return Postage

Defective or damaged on arrival: the return postage is on us.
Every other reason for returning: the return postage is paid by the customer.
Whatever shipping you paid on the original order is not refundable.

5. How Refunds Are Processed

Your parcel is inspected as soon as it arrives, and we will tell you whether the return has been approved or turned down. Approved refunds go back to the original payment method and take 5–10 business days to process on our side. Depending on your bank or payment provider, it may take a little longer before the amount appears on your statement.

6. Exchanges

Replacements are offered for defective or damaged items only. Get in touch and we will arrange one.

7. Damaged, Faulty or Wrong Item Received

Tell us within 7 days of delivery and include photographs showing the problem. Sending the evidence up front lets us settle the matter without a lengthy back-and-forth, and we will put it right as quickly as we can.