Shipping policy

Shipping Policy

Thank you for shopping with Sovellier. Getting your lighting to you intact and on schedule is something we take seriously. The sections below set out how long orders take to prepare, when you can expect delivery, what shipping costs, and how we handle problems along the way.

1. Order Processing Time

Orders are prepared within 7–15 business days before dispatch. Business days are Monday–Friday, excluding public holidays. As soon as preparation is finished, a confirmation email with your tracking details is sent out. During busy periods, processing can take somewhat longer than usual.

2. Delivery Estimates

After dispatch, estimated transit is 4–6 weeks, depending on the destination and carrier.

The 4–6-week transit estimate is additional to the 7–15-business-day preparation period. Carrier backlogs, customs checks and other situations outside our control can shift these estimates.

3. Shipping Fees & Carriers

Standard shipping is free on every order, with no shipping, handling or processing fee. Orders are produced by our manufacturing partners and dispatched directly from Zhongshan, Guangdong, China, using UPS, FedEx or DHL. We work with manufacturing partners rather than operating our own factory. Any applicable U.S. sales tax is shown at checkout before payment.

4. Where We Ship

Deliveries are currently made to addresses within the United States. We are not shipping to other countries at present.

5. Customs & Import Duties

We cover import duties and customs-clearance charges for shipments to our U.S. customers. Customers do not pay additional import fees. This is separate from any applicable U.S. sales tax, which is shown at checkout before payment.

6. Tracking Your Order

A tracking number is emailed to you the moment your order ships, so you can follow its progress whenever you like.

7. Delays

We do our best to hit every estimate above, but logistics providers occasionally run behind and some circumstances are simply beyond our reach. If the expected window has passed and your order still hasn't arrived, contact us and we will chase it up straight away.

8. Incorrect Addresses

Please double-check your delivery address before completing checkout. Where an order goes astray because the address supplied was wrong or incomplete, we are unable to accept responsibility for it.

9. Damaged or Lost Parcels

Should your order turn up damaged, or fail to turn up at all, get in touch within 7 days of delivery — or of the date delivery was due — and send photographs where you have them. We will look into what happened and put forward a fair resolution.

Contact Us

Questions about this policy? Get in touch and we will help.

Email: support@sovellier.com
Phone: +1 (563) 770-2658
Service hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT; MST or MDT as applicable)

Registered office:
sovellier inc.
2000 S. Colorado Blvd., Ste 220
Denver, CO 80222, United States
This is our company registration and legal-correspondence address, not a dispatch warehouse or returns address. Returns require prior authorization; see our Refund Policy.