Shipping policy

Shipping Policy

Thank you for shopping with Sovellier. Getting your lighting to you intact and on schedule is something we take seriously. The sections below set out how long orders take to prepare, when you can expect delivery, what shipping costs, and how we handle problems along the way.

1. Order Processing Time

Every order is prepared within 7–10 business days. Weekends and public holidays are not counted in that window. As soon as preparation is finished, a confirmation email with your tracking details is sent out. During busy periods, processing can take somewhat longer than usual.

2. Delivery Estimates

After dispatch, allow 7–12 business days for the parcel to reach you; the exact figure depends on where you are.

Total time from order to doorstep: 14–22 business days (preparation plus transit). Carrier backlogs, customs checks and other situations outside our control can shift these estimates.

3. Shipping Fees & Carriers

Standard shipping is free on every order. There are no handling fees, no processing fees and nothing added at checkout beyond the price you see. Orders are produced at and dispatched directly from our partner manufacturing workshops, and carried to you by UPS, FedEx or DHL.

4. Where We Ship

Deliveries are currently made to addresses within the United States. We are not shipping to other countries at present.

5. Customs & Import Duties

Where a shipment crosses a border, any customs duties, import taxes or charges applied by the destination country are payable by the customer. Such charges are separate from the product price and from the shipping cost, and are not collected by us.

6. Tracking Your Order

A tracking number is emailed to you the moment your order ships, so you can follow its progress whenever you like.

7. Delays

We do our best to hit every estimate above, but logistics providers occasionally run behind and some circumstances are simply beyond our reach. If the expected window has passed and your order still hasn't arrived, contact us and we will chase it up straight away.

8. Incorrect Addresses

Please double-check your delivery address before completing checkout. Where an order goes astray because the address supplied was wrong or incomplete, we are unable to accept responsibility for it.

9. Damaged or Lost Parcels

Should your order turn up damaged, or fail to turn up at all, get in touch within 7 days of delivery — or of the date delivery was due — and send photographs where you have them. We will look into what happened and put forward a fair resolution.